Community and Safety Rules

1. Rules for every user

• No bullying, harassment, threats, hate, discrimination, sexual content, grooming, or encouragement of self-harm.
• No illegal content, exploitation, graphic violence, fraud, scams, malware, or links intended to move a child into an unsafe conversation.
• Do not share a real name, home address, school location, phone number, password, financial details, or another person's private information.
• No impersonation, cheating, bots, account sharing, rating manipulation, or attempts to bypass age, tenant, moderation, or subscription controls.
• No spam, repeated unwanted contact, commercial solicitation, or deceptive claims.

2. What users can report

Use the report control where it appears, or email support@numdojo.com. You can report content, an account, a safety concern, suspected child exploitation, an incorrect moderation decision, or a complaint about how NumDojo handled a report. Include the account or content reference and a brief explanation. Do not email illegal images or repeat harmful content.

Blocking controls remain available where adult messaging is available. Blocking is a personal visibility control and does not replace a safety report.

3. Review and enforcement

Reports enter an authorised review queue. Depending on the evidence and risk, NumDojo may preserve evidence, remove content, restrict a feature, warn, mute, suspend, or close an account. Serious or urgent cases may be referred to an appropriate authority. Action is based on the content, context, user age, pattern of conduct, risk of harm, and applicable law.

We do not promise a fixed response time. Reports involving an immediate risk to a child are prioritised. The operator, Velislav Tihomirov Tsvetanov, is the accountable owner for NumDojo's safety process until a separate safety officer is formally appointed.

4. Complaints and appeals

A user affected by a moderation decision can appeal by emailing support with the account identifier, decision reference if available, and reason for appeal. A different review should be used where staffing permits. We may uphold, change, or reverse the decision and will record the outcome. Repeated appeals containing no new information may be closed.

A parent, guardian, or school can also complain about access, safeguarding, learner privacy, or our handling of a report. Privacy complaints can be escalated to the Information Commissioner's Office where applicable.

5. Current risk approach

NumDojo's main user-to-user risks are harmful free text, contact between adults and children, harassment during competition, unsafe identity disclosure, cheating, and abuse of reports. Current controls include adult-only free text, pseudonymous learner labels on public rankings, tenant-scoped learner lists, authenticated report and block tools, moderation queues, audit records, and server-side permissions.

The formal children's access assessment and risk assessment are maintained as internal records and require owner sign-off and legal review. This page does not claim that NumDojo has received an Ofcom approval or certification.

6. Immediate danger

If someone is in immediate danger, contact local emergency services. In the UK, call 999 in an emergency. A child can contact Childline on 0800 1111. Suspected online child sexual abuse can be reported to CEOP. If you are outside the UK, use the emergency and child-protection services for your location.